Falch Games support@falchgames.com

Support

For every app and game published under the Falch Games name

Falch Games is the game studio of Falcione Productions, LLC, a Pennsylvania limited liability company. If something is not working, or you have a question, comment or request, write to us and a person will answer.

Contact

Email us

Write to support@falchgames.com. Tell us which game you are playing, what you expected and what happened, and your iPhone, iPad or iPhone Duo model and iOS version if you know them. Please do not send passwords or payment details.

We read every message and aim to reply within a few business days. For billing and refunds, Apple is the quickest route (see below).

Support for each game

When a game is released, its App Store page will link back here and this list will say where to get help for that game.

Frequently asked questions

Which devices do the games run on?

They are made for the iPhone Duo, and most also run on iPhone and iPad. GameFold is made for the iPhone Duo only. Each game's page lists its devices.

When will the games be released?

All five are in development. There are no release dates yet. Each game's page shows where it stands. We don't run a mailing list, so that page is the place to check.

Do I need an account?

No. None of our games has an account or sign-in. Some use Apple's own services, such as Game Center or iCloud, if you are signed in to them on your device.

Is my progress saved if I get a new phone?

That depends on the game. Hatch & Smash, Void Chain and Wavefold use your own iCloud so you can carry your progress or projects to another device. Cold Case and GameFold keep their data on the device. Each game's privacy policy says exactly what it stores and where.

Do the casino games in GameFold use real money?

No. They use play-money chips only. Chips cannot be bought, have no cash value and cannot be redeemed for anything.

How do I get a refund or cancel a subscription?

Purchases and subscriptions are made through Apple, so refunds and billing questions go through Apple's refund page, and subscriptions are managed in your Apple Account settings. We cannot see or change your payment details.

I reinstalled a game or changed phones and my purchase is missing.

Sign in to the same Apple Account and use the app's Restore Purchases option where it has one. If that doesn't help, email us with the game name and what you see.

How do I report a bug?

Email us the game name, your device and iOS version, what you did and what happened. A screenshot helps.

How do I ask about my data, or have it deleted?

Deleting a game deletes the data it keeps on your device. For anything else, such as an email you sent us or data in your iCloud, write to the address above. Each game's privacy policy explains what it keeps, and the site Privacy Policy covers this website.

Press

Fact sheet, logos, screenshots and descriptions are in the press kit.